Having practices for more than 15 years with the transformation of services to external providers, we provided our knowledge and tools to assess and concentrate internal services into Shared Service Centers (SSC), mostly in near- or offshore countries. This includes not only IT services but back-office business services in certain industries.

We support with:

  • Strategic assessment to set up a SSC in-house, co-sourced or outsourced
  • Country and location assessment based on NORM framework
  • Definition of business plan and operating model for SSC
  • Risk and business case evaluation
  • Transformation of assets, HR and 3rd party contracts incl. licenses
  • Build charge-back and contracts with internal/external customers
  • Support ITIL, COBIT process implementation base on NORM
  • Develop sourcing strategy for SSC

Navisco SSC Country Evaluation Database

Shared Service Center