{"id":9604,"date":"2022-02-02T10:04:29","date_gmt":"2022-02-02T09:04:29","guid":{"rendered":"https:\/\/navisco.com\/neu2022\/live\/?page_id=9604"},"modified":"2022-12-07T17:56:20","modified_gmt":"2022-12-07T16:56:20","slug":"digital-workplace-transformation","status":"publish","type":"page","link":"https:\/\/navisco.com\/en\/digital-workplace-transformation\/","title":{"rendered":"Digital Workplace Transformation"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none hundred-percent-fullwidth hundred-percent-height hundred-percent-height-center-content non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:68px;--awb-margin-top:-120px;--awb-margin-bottom:0px;--awb-background-color:rgba(2,58,81,0);--awb-background-image:url(&quot;https:\/\/navisco.com\/wp-content\/uploads\/2022\/09\/Navisco-Background-Welle.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-preload-img=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/09\/Navisco-Background-Welle.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-text-transform:uppercase;--awb-text-color:var(--awb-color5);\"><h1 style=\"color: #ffffff; text-align: center;\">Digital Workplace Transformation<\/h1>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-sticky-container\" style=\"--link_hover_color: var(--awb-custom_color_2);--link_color: var(--awb-color8);--awb-border-sizes-bottom:1px;--awb-border-color:rgba(0,0,0,0.1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:1%;--awb-padding-bottom:0px;--awb-margin-top:-1%;--awb-margin-bottom:0%;--awb-sticky-background-color:var(--awb-color1) !important;--awb-flex-wrap:wrap;--awb-box-shadow:2px 2px 2px 0px rgba(0,0,0,0.05);\" data-transition-offset=\"150\" data-sticky-offset=\"125px\" data-scroll-offset=\"0\" data-sticky-large-visibility=\"1\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"awb-menu awb-menu_row awb-menu_em-hover mobile-mode-collapse-to-button awb-menu_icons-left awb-menu_dc-yes mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-left mobile-size-full-absolute loading mega-menu-loading awb-menu_desktop awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-font-size:18px;--awb-margin-top:0%;--awb-margin-bottom:0%;--awb-text-transform:var(--awb-custom_typography_3-text-transform);--awb-align-items:center;--awb-justify-content:space-evenly;--awb-color:var(--awb-color8);--awb-letter-spacing:var(--awb-custom_typography_3-letter-spacing);--awb-active-color:var(--awb-color8);--awb-active-border-bottom:2px;--awb-active-border-color:var(--awb-color8);--awb-icons-hover-color:var(--awb-custom_color_2);--awb-main-justify-content:flex-start;--awb-mobile-active-color:#707070;--awb-mobile-justify:flex-start;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:var(--awb-custom_typography_3-font-family);--awb-fusion-font-weight-typography:var(--awb-custom_typography_3-font-weight);--awb-fusion-font-style-typography:var(--awb-custom_typography_3-font-style);--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"Submen\u00fc Digital Transformation\" data-breakpoint=\"1200\" data-count=\"0\" data-transition-type=\"fade\" data-transition-time=\"300\" data-expand=\"right\"><button type=\"button\" class=\"awb-menu__m-toggle awb-menu__m-toggle_no-text\" aria-expanded=\"false\" aria-controls=\"menu-submenue-digital-transformation\"><span class=\"awb-menu__m-toggle-inner\"><span class=\"collapsed-nav-text\"><span class=\"screen-reader-text\">Toggle Navigation<\/span><\/span><span class=\"awb-menu__m-collapse-icon awb-menu__m-collapse-icon_no-text\"><span class=\"awb-menu__m-collapse-icon-open awb-menu__m-collapse-icon-open_no-text fa-bars fas\"><\/span><span class=\"awb-menu__m-collapse-icon-close awb-menu__m-collapse-icon-close_no-text fa-times fas\"><\/span><\/span><\/span><\/button><ul id=\"menu-submenue-digital-transformation\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_row\"><li  id=\"menu-item-7019\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7019 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"7019\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/navisco.com\/digital-transformation\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">IT Transformation<\/span><\/a><\/li><li  id=\"menu-item-7018\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7018 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"7018\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/navisco.com\/s-4hana-transformation\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">S\/4HANA Transformation<\/span><\/a><\/li><li  id=\"menu-item-7016\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7016 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"7016\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/navisco.com\/dc2cloud-migration\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Cloud Migration\u200b<\/span><\/a><\/li><li  id=\"menu-item-7017\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7017 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"7017\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/navisco.com\/digital-workplace-transformation\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Digital Workplace Transformation<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:8%;--awb-padding-top-small:15%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color5);\"><p style=\"text-align: left;\"><strong>The post-COVID era<\/strong><\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_2);border-color:var(--awb-custom_color_2);border-top-width:2px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:uppercase;--awb-text-color:var(--awb-color5);--awb-margin-top:-2%;\"><h2 style=\"text-align: left;\">Digital Workplace is here to stay<\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:2%;--awb-padding-right:2%;--awb-padding-bottom:2%;--awb-padding-left:2%;--awb-bg-color:var(--awb-color5);--awb-bg-color-hover:var(--awb-color5);--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:3;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\">Digital Workplace Trends<\/h3><\/div><ul style=\"--awb-iconcolor:var(--awb-color1);--awb-textcolor:var(--awb-color1);--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-briefcase fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Digital Workplace as a productivity hub<br \/>\n<\/strong>Employees need the right tools at the right time at the right place with high user experience to be productive.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-users-cog fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>New work requires corporate-wide collaboration<br \/>\n<\/strong>Commitment &amp; support from all major stakeholders across the organization (communications, IT, HR, Business units) are necessary a cohesive and empowering digital workplace.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-solar-panel fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Modern technology drives workplace strategies<br \/>\n<\/strong>Workplace technologies are changing rapidly and lead to heterogenous tool, process and date landscapes which need to be harmonized, integrated and supported.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:2;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-custom_color_3);\"><p>Digital workplace and service desk services are the face of the IT to their clients and are currently undergoing an enormous transformation. New work models and changing technologies define new business values that must be met by modern workplace models. The demands placed on modern workplaces have increased significantly in recent years. Mobile working in the sense of \u201cworking from anywhere\u201c, higher requirements in terms of user experience, IT security and corporate-wide collaboration define the workplace agendas. Boosted by the COVID pandemic, major transformation programs were initiated in the workplace sector. Most companies have mastered the transition to remote work well, but what comes next?<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:8%;--awb-padding-bottom:8%;--awb-padding-top-small:15%;--awb-padding-bottom-small:15%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-space-evenly fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color5);\"><p style=\"text-align: left;\"><strong>Evolution of Service Desk Services<\/strong><\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_2);border-color:var(--awb-custom_color_2);border-top-width:2px;\"><\/div><\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-text-transform:uppercase;--awb-text-color:var(--awb-color5);--awb-margin-top:-2%;\"><h2 style=\"text-align: left;\">FULLY AUTOMATED SERVICE DESK SERVICES?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-text-transform:none;\"><p>The road to the fully automated service desk is still long. Until then, processes must be streamlined and standardized, self-services established, and solution and response times improved.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:20px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_2_3 2_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:0%;--awb-padding-right:0%;--awb-padding-bottom:0%;--awb-padding-left:0%;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:20px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\"><p style=\"text-align: center;\">Evolution of reactive to invisible service desk services<\/p><\/h3><\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_2);border-color:var(--awb-custom_color_2);border-top-width:2px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:20px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-align-content-space-evenly fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right:2%;--awb-padding-left:2%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-bottom:10px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.42;\">Current challenges for service desk services:<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-textcolor:var(--awb-color8);--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>People &amp; Skills<br \/>\n<\/strong>War for talents continues to grow<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Keep knowledge up-to-date<br \/>\n<\/strong>Service Desk must support rapidly changing technology<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>2nd Level Integration<br \/>\n<\/strong>Alignment &amp; cooperation between IT service delivery teams need to be fostered<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Establishment of One-stop self-services<br \/>\n<\/strong>Heterogeneously growing number of tools and processes need to be integrated and automated<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color8);--awb-bg-color-hover:var(--awb-color8);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:16.666666666667%;--awb-margin-top-large:10px;--awb-spacing-right-large:5px;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5px;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:5px;--awb-spacing-left-medium:5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\" style=\"--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\"><b style=\"font-size: 25px;\" data-fusion-font=\"true\">Reactive<\/b><\/p>\n<p style=\"text-align: center;\"><strong>Traditional Service Desk<\/strong><\/p>\n<\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"698\" height=\"739\" alt=\"Traditional Service Desk 1\" title=\"Traditional Service Desk 1\" src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Traditional-Service-Desk-1.png\" data-orig-src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Traditional-Service-Desk-1.png\" class=\"lazyload img-responsive wp-image-8017\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27698%27%20height%3D%27739%27%20viewBox%3D%270%200%20698%20739%27%3E%3Crect%20width%3D%27698%27%20height%3D%27739%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Traditional-Service-Desk-1-200x212.png 200w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Traditional-Service-Desk-1-400x423.png 400w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Traditional-Service-Desk-1-600x635.png 600w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Traditional-Service-Desk-1.png 698w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\">Responding to events that have happened by speaking to Service Desk Agent<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color8);--awb-bg-color-hover:var(--awb-color8);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:16.666666666667%;--awb-margin-top-large:10px;--awb-spacing-right-large:5px;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5px;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:5px;--awb-spacing-left-medium:5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\" style=\"--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">Proactive<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Self Services<\/strong><\/p>\n<\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"699\" height=\"823\" alt=\"Proactive Service Desk\" title=\"Proactive Service Desk\" src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Proactive-Service-Desk.png\" data-orig-src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Proactive-Service-Desk.png\" class=\"lazyload img-responsive wp-image-8018\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27699%27%20height%3D%27823%27%20viewBox%3D%270%200%20699%20823%27%3E%3Crect%20width%3D%27699%27%20height%3D%27823%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Proactive-Service-Desk-200x235.png 200w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Proactive-Service-Desk-400x471.png 400w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Proactive-Service-Desk-600x706.png 600w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Proactive-Service-Desk.png 699w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\">Basis self service offered (e.g. ticket logging, PW reset) but still reliance on a Service Desk Agent<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color8);--awb-bg-color-hover:var(--awb-color8);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:16.666666666667%;--awb-margin-top-large:10px;--awb-spacing-right-large:5px;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5px;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:5px;--awb-spacing-left-medium:5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\" style=\"--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">Predictive<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Automation<\/strong><\/p>\n<\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"698\" height=\"829\" alt=\"Preditictive Service Desk\" title=\"Preditictive Service Desk\" src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Preditictive-Service-Desk.png\" data-orig-src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Preditictive-Service-Desk.png\" class=\"lazyload img-responsive wp-image-8019\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27698%27%20height%3D%27829%27%20viewBox%3D%270%200%20698%20829%27%3E%3Crect%20width%3D%27698%27%20height%3D%27829%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Preditictive-Service-Desk-200x238.png 200w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Preditictive-Service-Desk-400x475.png 400w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Preditictive-Service-Desk-600x713.png 600w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Preditictive-Service-Desk.png 698w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\">Actively identifying potential problems through analytics, advanced self-service through virtual agents and AI<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color8);--awb-bg-color-hover:var(--awb-color8);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:16.666666666667%;--awb-margin-top-large:10px;--awb-spacing-right-large:5px;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5px;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:5px;--awb-spacing-left-medium:5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14\" style=\"--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">Invisible<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Artificial Intelligence<\/strong><\/p>\n<\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"699\" height=\"753\" alt=\"Invisible Service Desk\" title=\"Invisible Service Desk\" src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Invisible-Service-Desk.png\" data-orig-src=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Invisible-Service-Desk.png\" class=\"lazyload img-responsive wp-image-8020\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27699%27%20height%3D%27753%27%20viewBox%3D%270%200%20699%20753%27%3E%3Crect%20width%3D%27699%27%20height%3D%27753%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Invisible-Service-Desk-200x215.png 200w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Invisible-Service-Desk-400x431.png 400w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Invisible-Service-Desk-600x646.png 600w, https:\/\/navisco.com\/wp-content\/uploads\/2022\/02\/Invisible-Service-Desk.png 699w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color1);\"><p style=\"text-align: center;\">Artificial intelligence and automation actively resolving issues and requests with zero touch from the user<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:8%;--awb-padding-bottom:8%;--awb-padding-top-small:15%;--awb-padding-bottom-small:15%;--awb-background-color:var(--awb-custom10);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color5);\"><p style=\"text-align: left;\"><strong>Digital Workplace Target Operating Model<\/strong><\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_2);border-color:var(--awb-custom_color_2);border-top-width:2px;\"><\/div><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-text-transform:uppercase;--awb-text-color:var(--awb-color5);--awb-margin-top:-2%;\"><h2 style=\"text-align: left;\">DIGITAL WORKPLACE DIMENSIONS<\/h2>\n<\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-custom_color_3);--awb-text-font-family:var(--awb-custom_typography_3-font-family);--awb-text-font-weight:var(--awb-custom_typography_3-font-weight);--awb-text-font-style:var(--awb-custom_typography_3-font-style);\"><p>The Digital Workplace as a central digital work platform provides information, applications and services independent of time and location and ensures that end users work efficiently and effectively in a collaborative way. The evolution to the Digital Workplace is driven by several paradigm shifts:<\/p>\n<\/div><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-textcolor:var(--awb-custom_color_3);--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>From process and application to user-centered view<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>From different device types to an integrated mobile workplace environment<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>From single applications to integrated end-to-end workplace solutions<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>From solving IT problems to solving business problems<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>From technical IT processes to user-centered business processes<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);--awb-sep-color:rgba(231,83,95,0);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:none;--fontSize:36;line-height:1.3;\"><strong>Workforce |<\/strong> <span style=\"font-weight: normal;\">What people need to work<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-19\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-custom_color_3);--awb-text-font-family:var(--awb-custom_typography_3-font-family);--awb-text-font-weight:var(--awb-custom_typography_3-font-weight);--awb-text-font-style:var(--awb-custom_typography_3-font-style);\"><p>Each employee has unique preferences and needs based on roles and workstyles. The Workforce area of the Digital Workplace is about capturing and meeting the needs of employees regarding their way of working. \u00a0This area is primarily about ensuring that the Digital Workplace is efficient, effective and easy to use. End users should be helped more to deal with business problems instead of IT problems. IT services include e.g. the service desk, user experience &amp; satisfaction and certain IT governance services.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);--awb-sep-color:rgba(231,83,95,0);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:none;--fontSize:36;line-height:1.3;\"><strong>Workplace | <\/strong><span style=\"font-weight: normal;\">Where people work<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-20\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-custom_color_3);--awb-text-font-family:var(--awb-custom_typography_3-font-family);--awb-text-font-weight:var(--awb-custom_typography_3-font-weight);--awb-text-font-style:var(--awb-custom_typography_3-font-style);\"><p>The Workplace domain needs to ensure that the end users are able to access their workspace from any device at any time and at any location. IT services include e.g. the onsite\/ workplace support, client services., enterprise mobility management, software packaging &amp; distribution, identity- &amp; access mgmt. and virtual desktop infrastructure.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);--awb-sep-color:rgba(231,83,95,0);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:none;--fontSize:36;line-height:1.3;\"><strong>Workspace | <\/strong><span style=\"font-weight: normal;\">How people work<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-21\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-custom_color_3);--awb-text-font-family:var(--awb-custom_typography_3-font-family);--awb-text-font-weight:var(--awb-custom_typography_3-font-weight);--awb-text-font-style:var(--awb-custom_typography_3-font-style);\"><p>The Workspace domain supports end-users in the way how they are working. Users receive personalized, work-specific solutions and automated business processes in the workplace environment based on integrated back-end systems. IT services include e.g. endpoint management, file &amp; print services, active directory and M365 platform services.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:8%;--awb-padding-bottom:8%;--awb-padding-top-small:15%;--awb-padding-bottom-small:15%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-22\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-color5);\"><p style=\"text-align: left;\"><strong>Navisco AG<\/strong><\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_2);border-color:var(--awb-custom_color_2);border-top-width:2px;\"><\/div><\/div><div class=\"fusion-text fusion-text-23\" style=\"--awb-text-transform:uppercase;--awb-text-color:var(--awb-color5);--awb-margin-top:-2%;\"><h2 style=\"text-align: left;\">THE RIGHT PARTNER FOR ESTABLISHING YOUR DIGITAL WORKPLACE<\/h2>\n<\/div><div class=\"fusion-text fusion-text-24\" style=\"--awb-text-transform:none;--awb-text-color:var(--awb-custom_color_3);--awb-text-font-family:var(--awb-custom_typography_3-font-family);--awb-text-font-weight:var(--awb-custom_typography_3-font-weight);--awb-text-font-style:var(--awb-custom_typography_3-font-style);\"><p>Navisco has been advising companies on workplace and service desk transformation for over 20 years. In doing so, we have helped our clients to define and implement new workplace operating models based on our organization, process and tool framework and by finding the right partners for implementation.<\/p>\n<\/div><ul style=\"--awb-item-padding-right:15px;--awb-iconcolor:var(--awb-custom_color_3);--awb-textcolor:var(--awb-custom_color_3);--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Experience<\/strong> \u2013 Since 20 years we accompany clients on their transformation journeys<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Know How<\/strong> \u2013 We discuss and define new operating models for the Digital Workplace every day \u2013 with our clients and service providers<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Methodology<\/strong> \u2013 you benefit from our reference model, which consists of continuously collected know-how<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9604","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Workplace Transformation: Consulting Partner &#187; NAVISCO AG<\/title>\n<meta name=\"description\" content=\"Digital workplace Transformation Consulting Partner! 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